Frequently Asked Questions
Our products are 100% herbal and organic. They are made in India using traditional knowledge combined with modern science. Every product is lab-tested and completely free of harsh chemicals, giving you high-quality care that’s also affordable.
We offer free shipping on all prepaid orders across India. For Cash on Delivery (COD) orders, a ₹100 convenience charge is applied.
Orders are processed within 1-2 working days. After dispatch, you can expect delivery in:
- Metro Cities: 2–4 working days
- Other Cities: 3–6 working days
- Remote Areas: 5–8 working days
We accept all major payment options, including UPI, Netbanking, Debit/Credit Cards, and Cash on Delivery (COD).
Once your order is shipped, we will send you an email and SMS with your tracking number and a link to track your package in real-time.
We only accept returns and exchanges for wrong or defective products. You must raise a return request within 3 days of receiving your order, and a ₹100 return fee will be deducted from your refund. Please refer to our full Return & Refund Policy for details.
An unboxing video is mandatory to process a return or exchange request. It helps us verify the condition of the product you received and ensures a fair and transparent process for both you and us.
Yes, you can cancel your order before it has been shipped. To cancel, please contact our support team immediately. Once an order is dispatched, it cannot be canceled.
Yes. All our products are made with 100% natural, herbal, and organic ingredients. They are lab-tested and dermatologist-approved to ensure they are safe and effective.